AI Guest Communications for Property Management

Any inquiry. Any language. Anytime.

Improve guest reviews
Increase response rate to 100%
Automate upsells & increase bookings
Reduce typical response time to minutes
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A knowledgable assistant to handle all guest communications!

Guestar connects directly with Hostaway — it knows your properties inside out and replies instantly, accurately, and in your brand's voice.

Connects to Hostaway

Guestar plugs into Hostaway to chat with your guests on all channels (Airbnb, Booking.com, etc.) seamlessly.

Understands Details

It knows your properties inside out. Guestar learns from your data to reply accurately about amenities, rules, and local tips.

24/7/365 Support

Guestar speaks all major languages and responds instantly, any time of day or night, ensuring no guest is left waiting.

Power-Packed Features

Increase Sales

Guestar is your sales assistant--online 24 hours to immediately answer guest inquiries on OTA channels, and close sales.

Streamline Ops

Guestar does the job of 3 full-time agents, non-stop around the clock, freeing your team for complex tasks.

Increase Income

Effortless upsells by offering guests the options of early checkin, late checkout, and booking extensions.

Brand Experience

Give your brand a voice guests will remember. Knowledgeable, consistent, on-brand conversations in 100+ languages for a seamless guest journey.

Scale in Peace

With 24/7 reliable guest communications, grow your portfolio without growing your support headache.

  • Takes just 2 minutes to get setup
  • Syncs all properties in ~2 hours
  • Human-in-the-loop notifications
Hostaway API

Simple, transparent pricing

Choose the plan that fits your property portfolio.

Save 25%

Portfolio

Perfect for getting started

$9/property/month
  • 100 messages per month
  • 24/7 responses in 100+ languages
  • Automated Upsells
  • Teachable knowledgebase
Get Started
Save 33%

Professional

Best value for growing hosts

$12/property/month
  • Unlimited Guest messaging
  • 24/7 responses in 100+ languages
  • Automated Upsells
  • Teachable knowledgebase
  • Team access
Get Started

Enterprise

For large portfolios

Custom
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  • 100+ Properties
  • Unlimited Guest messaging
  • 24/7 responses in 100+ languages
  • Automated Upsells
  • Teachable knowledgebase
  • Whitelabel guest portal
  • Team access
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Frequently Asked Questions

Basics

What does Guestar do?
It acts as an intelligent layer between your PMS (Hostaway) and guests, handling communication before and after bookings.
What are the benefits of Guestar?
Saves time, increases bookings via 24/7 instant responses, supports 100+ languages, and improves guest reviews.
How does Guestar work?
It connects via the Hostaway API to learn property details and speaks directly to guests through your Hostaway account.

Integration & Setup

Do I need to use Hostaway to use Guestar?
Yes, Guestar currently plugs directly into Hostaway. It uses the Hostaway API to access your property details and communicate with guests across all connected channels like Airbnb, Booking.com, and VRBO seamlessly. We will be integrating more Property Management Systems soon - request integration of your PMS system here.
How long does the setup process take?
Getting started is fast—it takes just about 10 minutes to set up your account. Once connected, Guestar syncs all your property data and details in approximately 2 hours, so you can start automating responses quickly.
Will the AI know the specific rules and amenities of my properties?
Yes. Guestar "learns" your properties inside out by pulling data directly from your Hostaway account. You train it once in more detail, by completing a property information form that incorporates additional details of amenities, house rules, and local tips. This ensures accurate answers specific to each listing.

Control & Quality Assurance

Can I intervene if the AI gets stuck or if I want to handle a VIP guest?
Absolutely. Guestar is designed with Human-in-the-loop notifications. You can monitor conversations and step in whenever necessary. The AI acts as your assistant, but you remain in control. If a situation requires it, you can mute the AI for a conversation with a particular guest.
Can I customize the tone of the AI to match my brand?
Yes, Guestar allows for brand voice customization. You can ensure the AI speaks in a tone that is consistent with your brand's personality, whether that is professional, casual, or friendly.

Features & Capabilities

How does the "Automated Upsell" feature work?
Guestar can identify opportunities to offer guests additional value, such as early check-in, late check-out, or booking extensions. It handles these offers automatically during the conversation, helping you increase income without manual sales effort.
What languages does Guestar support?
Guestar supports over 100 languages, allowing you to communicate instantly with international guests in their native language, removing communication barriers and improving the guest experience.

Pricing & Plans

What is the difference between the Portfolio and Professional plans?
The Portfolio plan ($9/property/mo) is great for getting started and includes 100 messages per month. The Professional plan ($12/property/mo) offers unlimited guest messaging, making it the best value for growing hosts who want to ensure they never miss a query.
Is there a limit to how many properties I can manage with Guestar?
No. Guestar scales effortlessly whether you have a single property or a large portfolio. For portfolios with 100+ properties, we offer an Enterprise plan with custom features like a whitelabel guest portal and team access.

It's easy to start with Guestar

Schedule a demo. If you like what you see, we'll get you set up asap.

Book a Demo