Question 1

What does Guestar do?

Accepted Answer

It acts as an intelligent layer between your PMS (Hostaway) and guests, handling communication before and after bookings.

Question 2

What are the benefits of Guestar?

Accepted Answer

Saves time, increases bookings via 24/7 instant responses, supports 100+ languages, and improves guest reviews.

Question 3

How does Guestar work?

Accepted Answer

It connects via the Hostaway API to learn property details and speaks directly to guests through your Hostaway account.

Question 4

Do I need to use Hostaway to use Guestar?

Accepted Answer

Yes, Guestar currently plugs directly into Hostaway. It uses the Hostaway API to access your property details and communicate with guests across all connected channels like Airbnb, Booking.com, and VRBO seamlessly.

Question 5

How long does the setup process take?

Accepted Answer

Getting started is fast—it takes just about 10 minutes to set up your account. Once connected, Guestar syncs all your property data and details in approximately 2 hours.

Question 6

Will the AI know the specific rules and amenities of my properties?

Accepted Answer

Yes. Guestar 'learns' your properties inside out by pulling data directly from your Hostaway account. You train it once in more detail by completing a property information form.

Question 7

Can I intervene if the AI gets stuck or if I want to handle a VIP guest?

Accepted Answer

Absolutely. Guestar is designed with Human-in-the-loop notifications. You can monitor conversations and step in whenever necessary.

Question 8

Can I customize the tone of the AI to match my brand?

Accepted Answer

Yes, Guestar allows for brand voice customization. You can ensure the AI speaks in a tone that is consistent with your brand's personality, whether that is professional, casual, or friendly.

Question 9

How does the 'Automated Upsell' feature work?

Accepted Answer

Guestar can identify opportunities to offer guests additional value, such as early check-in, late check-out, or booking extensions. It handles these offers automatically during the conversation.

Question 10

What languages does Guestar support?

Accepted Answer

Guestar supports over 100 languages, allowing you to communicate instantly with international guests in their native language.

Question 11

What is the difference between the Portfolio and Professional plans?

Accepted Answer

The Portfolio plan ($9/property/mo) includes 100 messages per month. The Professional plan ($12/property/mo) offers unlimited guest messaging.

Question 12

Is there a limit to how many properties I can manage with Guestar?

Accepted Answer

No. Guestar scales effortlessly whether you have a single property or a large portfolio. For 100+ properties, we offer an Enterprise plan.

Guestar Blog

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