Welcome to Guestar

Guestar is your AI-powered guest communication assistant for vacation rentals. Think of it as a team member who never sleeps, handling guest inquiries, answering questions, and driving revenue through smart upsells - all while sounding just like you.

What Guestar Does

Instant Guest Responses Guestar responds to guest messages within seconds, 24/7. Whether it's 3 AM or during your busiest check-in day, guests get helpful, accurate answers immediately.

Speaks Your Guests' Language Guestar automatically detects what language your guest writes in and responds in that same language. No configuration needed - it just works.

Knows Your Properties Every property is different. Guestar learns the specifics - WiFi passwords, check-in instructions, parking details, local recommendations - and uses that knowledge to answer questions accurately.

Drives Revenue Guestar proactively offers early check-in, late check-out, and extended stays when appropriate, checking availability in real-time before making offers.

Keeps You Informed When Guestar isn't confident about an answer or detects a high-value opportunity, it alerts your team immediately via email and push notifications.

How It Works

1. Connect - Link your Hostaway or Hostify account to Guestar
2. Teach - Add property-specific information (WiFi, parking, amenities)
3. Enable - Turn on AI messaging for each property
4. Monitor - Watch your dashboard as Guestar handles conversations

What Guestar Won't Do

• Never claims to be AI - Guestar presents itself as part of your team
• Never guesses availability - Only offers dates it can verify in your calendar
• Never quotes exact booking prices - Directs guests to your booking platform for rates
• Never goes off-script - Uses your knowledge base and property data, nothing made up

Getting Help

• Email: admin@guestar.ai
• This Guide: Browse the sections below for detailed instructions

Ready to get started? Head to Getting Started to connect your first property.