One of Guestar's most powerful features is automatically offering upsells to guests at the right moment. This drives additional revenue without any manual effort.

Types of Upsells

Early Check-in

Offer guests the option to arrive before your standard check-in time.

Guestar checks your calendar to ensure the property is available
Only offered when there's no same-day checkout from a previous guest
You set the price and earliest allowed time

Late Check-out

Offer guests extra time on their departure day.

Guestar verifies no same-day check-in is scheduled
You set the price and latest allowed time
Great for guests with late flights

Booking Extensions

Encourage guests to extend their stay at a discounted rate.

Guestar checks availability for additional nights
Offers a percentage discount you configure
Perfect for filling gaps in your calendar

Configuring Upsells

Per-Property Settings

Go to Properties
Click Upsell Settings for the property
Configure each upsell type:

Early Check-in:

Enable/disable
Price (in your currency)
Maximum hours early (e.g., 2 hours before standard time)
Earliest possible time (e.g., 11 AM)

Late Check-out:

Enable/disable
Price (in your currency)
Maximum hours late (e.g., 3 hours after standard time)
Latest possible time (e.g., 3 PM)

Booking Extensions:

Enable/disable
Discount percentage (e.g., 10% off)
Maximum additional nights

Quick Toggles

On the Properties page, you can quickly enable/disable each upsell type using the toggles:

Early Check-in toggle
Late Check-out toggle
Booking Booster toggle (extensions)

These respect the detailed settings you've configured in the Upsell Settings modal.

How Guestar Offers Upsells

Guestar intelligently determines when to offer upsells:

Reactive Offers

When a guest asks about early check-in, late check-out, or extending their stay, Guestar:

Checks calendar availability
Retrieves your pricing
Makes an offer with the specific price
Explains what's included

Example guest message:

"Is it possible to check in a bit earlier? Our flight lands at 10 AM."

Example Guestar response:

"I'd be happy to arrange an early check-in for you! I can have the property ready by 11 AM for an additional $35. Would you like me to set that up?"

Proactive Offers

Guestar can proactively offer upsells at strategic moments:

24 hours after booking confirmed - Offers early check-in or extensions
During stay - If guest seems happy, may mention extension options
Before checkout - Reminds about late checkout if available

Tracking Upsell Performance

Dashboard Metrics

The Dashboard shows:

Revenue from upsells - Total additional revenue generated
Upsells offered - How many offers Guestar made
Conversion rate - Percentage of offers accepted

Attention Flags

When a guest responds positively to an upsell offer, the conversation is flagged for your attention so you can:

Confirm the arrangement
Process any payment
Update the reservation if needed

Best Practices

Price competitively - Research what others charge in your area
Be reasonable with times - Don't offer 6 AM early check-in if you can't deliver
Keep extensions attractive - A 10-20% discount encourages longer stays
Monitor performance - Adjust pricing based on acceptance rates

Currency Support

Guestar supports multiple currencies:

USD, EUR, GBP
IDR (Indonesian Rupiah)
AED (UAE Dirham)
SAR (Saudi Riyal)
QAR (Qatari Riyal)

Set your currency in Settings → General. All upsell prices display in your selected currency.

Next: Dashboard & Analytics

Upsells & Revenue