About Guestar
We are building the AI communication layer for vacation rental hospitality.
Our Mission
Property managers spend countless hours answering repetitive guest questions — WiFi passwords, check-in instructions, parking details. Meanwhile, guests expect instant, accurate responses at any hour, in any language.
Guestar bridges this gap. We built an AI assistant that knows your properties inside out, speaks over 100 languages, and handles guest communications 24/7 — so you can focus on growing your business instead of managing your inbox.
What We Do
Guestar connects directly to your Hostaway property management system to automatically handle guest inquiries across Airbnb, Booking.com, VRBO, and all connected channels. Our AI learns from your property data, house rules, and amenity details to provide accurate, brand-consistent responses.
Beyond messaging, Guestar automatically identifies and closes upsell opportunities — offering guests early check-in, late checkout, and booking extensions to increase your revenue without any manual effort.
Why We Built Guestar
The vacation rental industry is growing rapidly, but most property managers still rely on manual messaging or basic auto-responders. With 61% of short-term rental operators now adopting AI tools, we saw an opportunity to build something better: an AI that truly understands hospitality.
Unlike generic chatbots, Guestar is purpose-built for vacation rentals. It understands the nuances of guest communication — from pre-booking inquiries to mid-stay support to checkout reminders — and handles them with the accuracy and warmth your guests expect.
Our Values
Accuracy First
Our AI only answers based on your specific property data. No hallucinations, no guessing — just accurate, grounded responses.
Human in the Loop
AI handles the routine. You stay in control. Escalation notifications ensure you never miss what matters.
Revenue, Not Just Savings
Guestar is not just a cost-saver. Automated upsells and faster response times directly increase your bottom line.
Guest-Centric Design
Every feature is designed from the guest's perspective. Fast responses, natural language, no app downloads required.