Everything You Need to Automate Guest Communication
Guestar is an AI guest messaging platform that connects to Hostaway to handle inquiries, automate upsells, and provide 24/7 support in 100+ languages — so you can scale your portfolio without scaling your workload.
AI Guest Messaging Automation
Guestar automatically responds to guest inquiries across Airbnb, Booking.com, and VRBO through your Hostaway account, providing accurate, property-specific answers in under 2 minutes.
- Context-aware responses using your property data, house rules, and amenity details
- Handles pre-booking inquiries, check-in instructions, mid-stay questions, and checkout reminders
- Learns from your knowledgebase so answers are always accurate to your specific properties
Automated Upsells for Vacation Rentals
Guestar identifies revenue opportunities during guest conversations and automatically offers early check-in, late checkout, and booking extensions — increasing your income without manual effort.
- Set custom prices and rules for early check-in and late checkout per property
- AI detects upsell opportunities naturally during conversation flow
- Calendar-aware: only offers upsells when your schedule allows
Multi-Language Guest Communication
Guestar supports over 100 languages, automatically detecting and responding in each guest's native language to eliminate communication barriers with international travelers.
- Automatic language detection — no configuration needed
- Maintains your brand voice across all languages
- Covers all major booking platform languages including CJK, Arabic, and European languages
Smart Escalation to Human Hosts
Guestar uses human-in-the-loop notifications to flag conversations that need your attention, ensuring complex or sensitive guest interactions always get a personal touch.
- AI recognizes when it cannot confidently answer and escalates immediately
- Mute AI for specific conversations to handle VIP guests personally
- Real-time notifications via the Guestar dashboard
Real-Time Calendar-Aware Responses
Connected to your Hostaway calendar, Guestar knows check-in dates, checkout times, and booking status to provide guests with accurate, real-time information.
- Syncs reservations, guest names, and booking details from Hostaway
- Provides dynamic check-in codes and property access instructions
- Prevents outdated or incorrect information from reaching guests
Customizable Brand Voice
Configure Guestar to speak in your brand's tone — professional, casual, or friendly — ensuring consistent guest experiences that match your property's personality.
- Set custom tone and personality for AI responses
- Consistent voice across all properties and languages
- Add custom greetings, sign-offs, and response styles
Ready to automate your guest communications?
Join property managers who save hours every day with Guestar.