Guestar Is Now Listed on the Hostaway Marketplace

What This Means for Hostaway Property Managers

If you manage short-term rental properties on Hostaway, you now have a direct path to activating Guestar as your AI guest communications layer — discoverable in the Hostaway Marketplace alongside 200+ other vetted integrations built specifically for the vacation rental industry.

This listing represents a meaningful milestone for Guestar: formal recognition as a certified Hostaway partner, and a distribution channel that puts Guestar in front of thousands of professional property managers who are actively looking for tools to automate operations and improve guest experience.

What Is the Hostaway Marketplace?

The Hostaway Marketplace is the largest curated ecosystem of third-party integrations for vacation rental property managers. It covers every operational category a professional property manager needs:

• Guest communications and portals
• Dynamic pricing and revenue management
• Cleaning and turnover management
• Smart locks and access control
• Guest screening and security
• Accounting, payments, and reporting
• Direct booking tools and channel management

Every tool in the marketplace is API-connected to Hostaway, meaning property managers can connect an app with a few clicks — no custom development, no manual syncing, no technical lift required. For property managers scaling from 10 to 100+ properties, the marketplace is often the first place they look when they need to add a new capability to their stack.

Where Guestar Fits in the Hostaway Ecosystem

Guestar occupies the guest communications layer — the part of property management that is most time-consuming, most repetitive, and most directly tied to guest satisfaction and review scores.

The average property manager receives 15–30 messages per property per month. The majority of those messages are the same questions, asked by different guests, on different stays: WiFi passwords, check-in instructions, appliance questions, local recommendations, early check-in and late checkout requests. Answering these manually doesn't scale — and hiring staff to manage them eats directly into margin.

Guestar connects to your Hostaway account and handles this entire communication layer automatically:

• AI-powered instant responses — guests get answers in seconds, at any hour
• Property-specific knowledge — trained on your house manual, appliances, local area, and house rules
• Calendar-aware upsells — automatically offers early check-in and late checkout only when your Hostaway calendar confirms availability
• Multilingual support — responds in the guest's language without any manual translation
• Full conversation visibility — all AI-handled messages visible in your Guestar dashboard

Why a Marketplace Listing Matters for Property Managers

Getting listed on a platform like the Hostaway Marketplace isn't just a distribution milestone for Guestar — it's a quality signal for property managers evaluating whether to trust a tool with their guest relationships.

Hostaway's marketplace vetting process means that listed apps meet a defined standard for API reliability, data security, and integration quality. When you connect Guestar from the Hostaway Marketplace, you're connecting a tool that has been reviewed and approved to work within the Hostaway ecosystem — not a third-party tool bolted on with an unofficial workaround.

For property managers, this translates directly to:

• Faster setup — connection is handled via a direct OAuth flow, not manual API key entry
• Reliable data sync — Hostaway sends reservation, calendar, and guest data to Guestar in real time
• Accountability — Hostaway partners are held to ongoing integration standards, not just at launch

What Guestar Does Once Connected to Hostaway

Once you connect Guestar to your Hostaway account, here's what gets activated immediately:

Automated Guest Messaging

Guestar reads your property listings, house manuals, and reservation details from Hostaway. The moment a guest sends a message — whether via Airbnb, Booking.com, VRBO, or direct — Guestar responds with accurate, property-specific information. No forwarding, no copy-paste, no delay.

Smart Upsell Automation

Guestar monitors your Hostaway calendar and automatically triggers early check-in and late checkout offers when your calendar confirms availability. It doesn't just send templated messages — it checks first, then acts. This prevents double-booking conflicts and the guest frustration that comes with offering something you can't deliver.

Review Recovery and Guest Satisfaction Monitoring

Guestar tracks the sentiment of guest conversations throughout the stay. If a guest expresses frustration or an unresolved issue, it flags the conversation for human follow-up before it becomes a negative review. Proactive intervention at the right moment is the difference between a 3-star and a 5-star outcome.

Multilingual Guest Support

Your Guestar AI communicates in the guest's language automatically. Whether your property receives German holidaymakers, French couples, or Japanese business travellers, every guest gets a response in the language they messaged in — without you needing to do anything.

How to Find and Connect Guestar on the Hostaway Marketplace

If you're an existing Hostaway user, you can find Guestar in the Hostaway Marketplace under the guest communications category. The connection process takes less than five minutes:

1. Log into your Hostaway account and navigate to the Marketplace
2. Search for Guestar or browse the guest communications category
3. Click Connect and follow the OAuth flow to authorise the integration
4. Guestar will pull your property listings and reservation data from Hostaway automatically
5. Upload your house manual and any property-specific information to train the AI
6. Go live — your AI guest communications layer is active

If you'd prefer to see a live walkthrough before connecting, book a short demo and we'll show you exactly how Guestar works with your specific portfolio setup.

Frequently Asked Questions

How do I get started with Guestar on Hostaway?

Sign up at app.guestar.ai, connect your Hostaway account, and you can be live within the same session. A credit card is required to activate your account.

Does Guestar replace Hostaway's native messaging tools?

Guestar works alongside Hostaway's messaging infrastructure, not instead of it. Hostaway handles your channel connections and PMS operations. Guestar handles the AI layer on top — reading reservation data from Hostaway and managing the actual guest conversation with intelligence and context that a basic template tool cannot provide.

Which Hostaway plan do I need to use Guestar?

Guestar connects to Hostaway via the standard Hostaway API, which is available on all Hostaway plans. You do not need a specific Hostaway tier to enable the integration.

How does Guestar handle messages from multiple booking channels?

Because Guestar connects to Hostaway — which already aggregates reservations from Airbnb, Booking.com, VRBO, and your direct booking site — Guestar has context for all of your reservations regardless of which channel they originated from. Guests on every platform get the same consistent, AI-powered experience.

What happens if a guest asks something Guestar doesn't know how to answer?

Guestar is trained on the information you provide. If a guest asks something outside that knowledge base, Guestar flags the conversation for your review rather than guessing or giving an inaccurate answer. You always stay in control of what gets communicated to your guests.